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FAQ
Frequently Asked Questions about MYRMEX
We created this FAQ to help you better understand the MYRMEX platform and its protection agent. Think of it as your friendly guide to all things MYRMEX!
What is the MYRMEX platform?
What is the MYRMEX platform?
Imagine MYRMEX as an advanced security system for your computer or network. It functions as a headquarters that monitors and protects your devices against cyber threats, such as viruses and intrusions.
What is the MYRMEX Agent?
What is the MYRMEX Agent?
The MYRMEX Agent is a program (like a superhero) that you install on your computers and servers. It works silently in the background, protecting your devices and communicating with the MYRMEX platform to report any suspicious activity.
How do I install the MYRMEX Agent?
How do I install the MYRMEX Agent?
Installation is simple:
1
Access Platform
Access the MYRMEX platform
2
Add Device
Add a new device (your computer or server)
3
Choose OS
Choose the operating system (Windows, Linux, etc.)
4
Get Command
The platform will provide a special command
5
Install
Execute this command on the device you want to protect. Installation and configuration happen automatically
What are the hardware requirements?
What are the hardware requirements?
The MYRMEX Agent doesn’t demand much from your computer:
Processor
Minimum of 1 vCPU (the computer’s “brain”)
Memory
Minimum of 1 GB of RAM (the “short-term memory”)
Storage
Minimum of 10 GB of disk space (where files are stored)
Does it work without internet?
Does it work without internet?
No, the MYRMEX Agent needs internet to actively communicate with the platform. If it loses connection, the platform will register it.
Agent stopped connecting?
Agent stopped connecting?
If the agent has stopped connecting to Myrmex Cloud, check these points:
Authorization
Check if the device has been authorized on the platform
Internet
Confirm internet access
Configuration
See if configuration file it’s correct
Firewall
Verify that a firewall or network settings are not blocking the connection
How to authorize a new device?
How to authorize a new device?
Is the communication secure?
Is the communication secure?
Still have questions? Don’t worry! Our support team is here to help you. Feel free to reach out to us anytime.